Zephyra Empire

Email: zephyraempire@gmail.com

Customer Service Hours:
Monday–Friday: 9:00–18:00
Saturday: 9:00–17:00
Sunday: Closed

For faster assistance, include your order number and the email used at checkout.

Last updated: 21 March 2025

This Privacy Policy explains how Zephyra Empire (“we”, “us”, “our”) collects, uses and discloses your personal information when you visit or make a purchase on our website or otherwise interact with our services (“Services”).

Information We Collect

• Provided by you: contact details, account credentials, order and return details, and any messages sent to support.
• Automatically: device, browser, IP address, pages viewed, cookies and similar technologies.
• From third parties: payment processors and service providers (e.g., our partners) that operate parts of the Services.

How We Use Information

• Provide, operate and improve the Services, process payments, fulfil orders, shipping and returns.
• Customer support and service communications.
• Security, fraud prevention and legal compliance.
• Marketing and personalised advertising where permitted (you can opt-out at any time).

Cookies

We use cookies and similar technologies to run the store, remember preferences and analyse traffic. Learn about our partners cookies here: our partners.com/legal/cookies.

Sharing

We share personal information with vendors and service providers (IT hosting, payments, analytics, customer service, fulfilment and shipping), business partners for advertising where allowed, affiliates, or as required by law or in connection with a business transaction.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict or port your data, and opt-out of targeted advertising/“sale” or “sharing” where applicable. You can exercise rights by contacting us at zephyraempire@gmail.com.

International Transfers

We may process your data outside your country. For EEA/UK data we use recognised transfer mechanisms (e.g., EU Standard Contractual Clauses) where required.

Contact

Data controller: Zephyra Empire — zephyraempire@gmail.com

Returns

• Window: 14 days from delivery to request a return. Items must be unworn, unwashed, with tags and in original packaging.
• Non-returnable: final-sale items, gift cards, hygiene-sensitive items (e.g., bodysuits, underwear) unless defective.
• Proof: receipt or order number is required.

How to Start a Return

Email zephyraempire@gmail.com with your order number, item(s) and reason. We will provide instructions and the return address. Unauthorised returns may be refused.

Refunds

• Once approved and inspected, refunds are issued to the original payment method. Processing times vary by bank (typically 5–10 business days).
• Original shipping fees are non-refundable unless we made an error.

Exchanges

Fastest way: return the item and place a new order for the desired size/color.

Damages & Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged or incorrect. Provide photos within 7 days of delivery.

Return Shipping Costs

• Customer pays return shipping unless the return is due to our error or a confirmed defect.
• We recommend a trackable service; we are not responsible for lost return parcels.

Processing Times

• Processing: 1–3 business days (Monday–Friday, excluding holidays).
• During sales or peak seasons, processing may take an additional 1–2 days.

Delivery Time

Tracking & Delivery

• Tracking details are emailed once your order has shipped.
• Customers must provide a complete and accurate address. Orders returned due to address errors may incur reshipping costs.

Lost or Delayed Parcels

If your parcel is delayed or lost, contact us at zephyraempire@gmail.com. We’ll investigate with the carrier and offer a replacement or refund if confirmed lost.

Overview

By accessing or using the website and Services of Zephyra Empire, you agree to these Terms. If you do not agree, do not use the Services.

Online Store Terms

• You must be at least the age of majority in your jurisdiction to use the store.
• You may not use our products for any illegal or unauthorised purpose nor violate any laws in your jurisdiction.

Products & Pricing

• We try to display colours and images accurately but cannot guarantee device display accuracy.
• Prices and availability are subject to change without notice. We may limit quantities per order/person/household.

Orders

• We reserve the right to refuse any order (e.g., suspected fraud, unusual quantities).
• You agree to provide current, complete and accurate purchase and account information.

Third-Party Services

We use third-party providers (e.g., payment gateways). Your use of such services is governed by their own terms and policies.

Limitation of Liability

To the maximum extent permitted by law, Zephyra Empire shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or products.

Indemnification

You agree to indemnify and hold Zephyra Empire harmless from claims arising out of your breach of these Terms or violation of law.

Governing Law

These Terms are governed by the laws of Spain, without regard to conflict of law principles.

Changes

We may update these Terms at any time by posting a new version on the site. Continued use constitutes acceptance.

Ownership

All content on this site—text, graphics, logos, photos, videos, product names, and layout—is owned by or licensed to Zephyra Empire and is protected by applicable intellectual property laws.

Use Restrictions

• You may not copy, reproduce, modify, distribute, display, publish, or create derivative works from the site content without our prior written consent.
• Any unauthorised use may violate copyright, trademark and other laws.

Trademarks

All trademarks, service marks, and trade names displayed are proprietary to Zephyra Empire or their respective owners. No licence or right is granted by implication or otherwise.

Notice & Takedown

If you believe content on our site infringes your rights, contact us at zephyraempire@gmail.com with sufficient detail to locate and assess the material.